Field Service Engineer

  • Engineering
  • Senior

Our client  is a multinational technology services and consulting company focused on building innovative solutions that address its customers’ most complex digital transformation needs. The company is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship. It serves customers in all sectors in over 65 countries.

Qualification & Skills

The ideal field service consultant has the experience, skills, knowledge and ability to:

  • Understand the customer's pain points with regards to the service and field service organization
  • Analyse the current processes
  • Elicit the requirements for the field service future state (to be process workshops)
  • Document the field service requirements as user stories and process flows
  • Design the field service solution, from work generation to planning to work execution and debrief
  • Evaluate different options in modeling and the impact on processes and user experience (back office and field workers)
  • Perform the configuration of the Salesforce solution (optional; we can provide full Salesforce training for you)
  • Write test scenarios and process feedback 
  • Business acumen; relevant (field) service business experience is a plus
  • Ability to communicate in English on various levels of a client's organization, ranging from C-level to field workers
  • Ideally you are Salesforce Field Service certified and you have a couple of years of experience with Salesforce projects

We are looking for candidates who

  • are familiar with various field service concepts, including work generation, asset management, workforce management, return orders, parts, pricing, service contracts, contractor work force management
  • are willing to deep dive in the Salesforce Field Service solution and broader Salesforce platform and ecosystem
  • Any familiarity with/knowledge of other field service management systems (IFS, ServiceMax, Servicenow, IBM Maximo, Praxedo, Microsoft…) is a plus

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