Field Service Engineer

The ideal field service consultant has the experience, skills, knowledge and ability to:

• Understand the customer's pain points with regards to the service and field service organization
• Analyse the current processes
• Elicit the requirements for the field service future state (to be process workshops)
• Document the field service requirements as user stories and process flows
• Design the field service solution, from work generation to planning to work execution and debrief
• Evaluate different options in modeling and the impact on processes and user experience (back office and field workers)
• Perform the configuration of the Salesforce solution (optional; we can provide full Salesforce training for you)
• Write test scenarios and process feedback 
• Business acumen; relevant (field) service business experience is a plus
• Ability to communicate in English on various levels of a client's organization, ranging from C-level to field workers
• Ideally you are Salesforce Field Service certified and you have a couple of years of experience with Salesforce projects

We are looking for candidates who

• are familiar with various field service concepts, including work generation, asset management, workforce management, return orders, parts, pricing, service contracts, contractor work force management
• are willing to deep dive in the Salesforce Field Service solution and broader Salesforce platform and ecosystem
• Any familiarity with/knowledge of other field service management systems (IFS, ServiceMax, Servicenow, IBM Maximo, Praxedo, Microsoft…) is a plus