Service Designer
- Engineering
- Medior
Our client is a large international IT company with an integrated portfolio of technology led solutions that encompass the entire enterprise value chain. Its domain expertise has been built upon decades of experience working across industries. As part of its customer-centric engagement model, dedicated teams are built around the domain and technology of each customer.
Job description
Responsibilities include:
- Designing customer experiences through research (customer and stakeholder interviews, surveys, market/competitive research), ideation, and strategic business planning
- Acting as a subject matter expert on customer experience transformation
- Preparing and participating in client presentations
- Leading discovery-related conversations and design thinking workshops
- Creating customer experience artifacts (personas, customer journey maps, service design documents, etc.)
- Driving and guiding customer experience design on engagement projects
- Advocating for user-centric best practices and modern digital design
- Create and support an environment of digital innovation and best practice, ensuring the use of technologies for the benefit of stakeholders and members
- Drive consultative sales for client
Qualification & Skills
Qualifications:
- 8-10 years of experience, with strong consulting & design background
- Strong command of key CX concepts, drivers, and trends in CX
- Strong business-level understanding of digital technologies
- Some level of understanding of business strategy
- Strong experience designing customer journey maps and creating other CX documentation to articulate current and future state
- Familiarity with Customer Experience Measurement and Voice of Customer
- Ability to lead client discussions
- High quotient for creativity and innovation
- Hands on experience of Lean Startup ways of working
- Understanding of industrial and creative service design process, variety of experience on design methods and practices: Design thinking, future studies, user and experience design
- Excellent communication skills: written, visual and verbal
- Fluency in English & Local language in the Country is a requirement
- Willingness to travel 50%
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