UX Designer

  • Engineering
  • Medior

Our client is a large international IT company with an integrated portfolio of technology led solutions that encompass the entire enterprise value chain. Its domain expertise has been built upon decades of experience working across industries. As part of its customer-centric engagement model, dedicated teams are built around the domain and technology of each customer.

About the client

Typical responsibilities of our clients' team are:

  • Engage key stakeholders to create & maintain the Innovation portfolio backlog
  • Co-innovation/ Co-creation - Ideation to define and design the right solution
  • Prototype the solution for customer/ end-user validation
  • Business Value Management - Measure, Track & Report
  • Identify adoption drivers and steer user adoption of new solution
  • PoC & PoT, when needed

The UX Designers should have proven experience in designing concepts, user journeys, story boards, sketching wireframes and prototypes and support in facilitating high stake workshops involving cross-functional participants, etc

Job description

  • Designing customer experiences through research (customer and stakeholder interviews, surveys, market/competitive research) and ideation
  • Creating customer experience artifacts (personas, customer journey maps, service design documents, etc.)
  • Support in Preparing and facilitating client presentations
  • Interpret data and qualitative feedback
  • Determine Information architecture and create site maps
  • Conduct usability testing
  • Driving and guiding customer experience design on engagement projects

Qualification & Skills

  • 6-8 years of experience, with strong design background
  • Knowledge of /  experience in marketing, cognitive science, information science, with a solid understanding of user experience design
  • Fluent in user-centered design best practices
  • Translate business and user needs and technology constraints into solution concepts that are meaningful, easy to use, and engaging
  • Knowledge of industry tools: Presentation programs (Keynote, Powerpoint); UX design programs (Sketch, Adobe); analytics tracking tools (Google Analytics, etc.)
  • In-depth knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Industrial Design, Graphic Design, Videos and animation design, Interaction Design)
  • Design mock-ups and click-through prototypes
  • Develop example high-level requirements, conceptual diagrams, and visual interface designs.
  • Experience in conducting User research and competitive analysis, workshop facilitation, customer co-design and training
  • Design journey maps, navigation design, sitemaps, information architecture, wireframes, storyboards and prototypes
  • Strong experience designing customer journey maps and creating other CX documentation to articulate current and future state
  • Great HTML and development understanding
  • Combine UX thinking with design execution, to produce usable and intuitive user interfaces
  • Conduct usability testing
  • Work within brand guidelines to create layouts that reinforce a brand’s style or voice through its visual touchpoints
  • Excellent communication skills and empathy for the user
  • Ability to collaborate with different teams
  • Adept at handling and analyzing both quantitative and qualitative data analysis and research
  • Facilitate workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas with customers
  • Familiarity with Customer Experience Measurement and Voice of Customer
  • Fluency in English & Local language in the Country is a requirement
  • Willingness to travel 50%

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